Clear communication between students, their service providers and the DAS staff is vital to utilizing the DAS program effectively. Students who are having difficulties with their service providers, faculty, or who want to address issues regarding access should complete the Notification of Complaint form. Students are responsible for notifying the DAS director of any complaints. To the extent possible, complaints will be acted upon within 48 hours. Resolution of a complaint is dependent on the nature of the complaint.

Student Responsibilities

Students are responsible for communicating with their service providers. Students who are having difficulties with their service providers should complete and submit the Notification of a Complaint form to the DAS Director as soon as possible.
Students are required to set up an appointment with the DAS director to discuss the complaint. This appointment should be made the day after the complaint has been filed.

Possible Performance Issues

Note taker is continually late with notes.

Note taker takes incomplete and/or sloppy notes.

Students who are experiencing difficulties in class or with instructors must notify the Director of DAS. Do not wait until the end of the term or after receiving a final grade to contact the Director.

Alternative Testing

Students must discuss with their instructors the accommodations they are requesting. Arranging for alternative testing is a negotiated process between students and their instructors.
Students who do not agree with the type of accommodation provided should contact the DAS Director as soon as possible. Students should not agree to an accommodation for an exam if they do not believe the accommodation is reasonable or appropriate.

Service Providers

Service providers will complete the Notification of a Complaint form when issues arise regarding a student's utilization of services.

To file a grievance, download the Grievance Form, fill it out, and attach it in an email to the DAS Director at Tracy.Bentley@oregonstate.edu.